FREQUENTLY ASKED QUESTIONS:

Where can I buy Radline RC?
What is the difference between the Radline Master and Elite Series?
Does Radline RC sell direct to the public
What is scale speed?
What should I do if I think my Radline RC is defective?
If I’m instructed to send in my car for service, what do I need to do?
If my Radline RC is defective, do I get a brand new car?
What happens if I don’t have the receipt?
I got my Radline RC as a gift, but I don’t have the receipt??
I broke parts that are not covered under my warranty. What should I do?
Do you test your products for lead or other potentially dangerous materials?
What does my Radline RC Warranty Cover?
Where can I find revised Radline RC Manuals?

Where can I buy Radline RC?
Radline RC offers two different models, the Elite and Master Series. All Elite vehicles are sold exclusively by Target. Target offers four different performance upgrade parts: Oil Filled Shocks, Ball Bearings, Racing Motor Pack and Modified Motors.

The Master Series will be sold exclusively at hobby stores. You can purchase Radline RC replacement and upgrade parts at participating hobby shops.

What is the difference between the Radline Master and Elite Series?
Please see attached spreadsheet for differences.

Does Radline RC sell direct to the public?
At this time, Radline RC does not.

What is scale speed?
Scale speed measures how fast your RC car goes in relation to a full sized 1:1 vehicle. In order to calculate the scale speed, multiply your actual speed by the scale of your model. If your 1:24 scale Radline runs at 10 MPH, the scale speed is 240 MPH.

What should I do if I think my Radline RC is defective?
Check out our troubleshooting page. If you still can’t fix the problem, call Radline RC toll free at 1-866-486-4629 (toll free available in the U.S.A., all callers dial 1-949-858-4809) Phone support is available Monday through Friday from 8:30AM to 5:00PM.  Do not return your vehicle to the store.

If I’m instructed to send in my car for service, what do I need to do?
Send us the controller and car securely packed with bubble wrap in a box prepaid. We prefer that you send it with a tracking number via USPS Priority, FedEx or UPS. We cannot be responsible for lost packages.

Download and fill out the Radline RC form. Include a detailed description of the problem and a list of any adjustments, additions or modifications you made and a copy of your receipt.  PLEASE MAKE SURE you include your name, phone number, email and return mailing address. Allow 7 to 12 business days for us to service your vehicle. If the issue is not covered under the warranty, we will contact you to quote you a repair price. You will have to pay all return shipping costs, plus any additional parts.

Radline RC Service Form.doc
Radline RC Service Form.pdf

If my Radline RC is defective, do I get a brand new car?
That depends on the problem. If it’s an electronic or radio issue, generally, we will replace your Radline RC vehicle and/or transmitter with a new or refurbished one of similar kind and quality. For all other circumstances, we will repair and replace any broken parts and send your original car back to you. 

What happens if I don’t have the receipt?
Without a valid copy of the receipt, your car will not be covered under the 30 day warranty.

I got my Radline RC as a gift, but I don’t have the receipt?
Ask the person who gave it to you for a copy of the receipt.

I broke parts that are not covered under my warranty. What should I do?
Radline replacement parts will soon be available to purchase from online retailers. Contact Radline RC for more info.

Do you test your products for lead or other potentially dangerous materials?
Radline RC products meet or exceed the safety standards for heavy metals (lead in particular) on surface paint as established by the Consumer Product Safety Commission and outlined in ASTM F963 (American Society for Testing and Materials).

All Radline Elite RC products conform to R&TTE Directive 1999/5/EC,
EN 300 220-2v2.1.1(2006-04), EN301 489-1:v1.6.1 (2005-09) & EN 301 489-3:v1.4.1 (2002-08) Download the Declaration of Conformation document here:

What does my Radline RC warranty cover?
From 30 days of purchase, Radline RC warrants to the original consumer purchaser of this product against defects in material and workmanship. Please consult your manual for more details. Or you can download the warranty here:

Where can I find revised Radline RC Manuals?
You can download the following revised manuals here: